PRIVACY POLICY
Last Updated: December 17, 2019
1. Purpose.
At Medical Air Services Association, Inc., DBA MASA Global (referred to as “Company,” “us” or “we”) and all related companies, we recognize that your privacy is of the utmost importance. This Policy discloses the privacy practices for the Company’s family of Websites and mobile applications (collectively, the “Site”), as well as related products and memberships we may offer to you (collectively referred to as the “Memberships”). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions of Use, which is available within our family of websites and that by accessing or using our Site(s), you agree to be bound by the Sites’ terms and conditions, as well as this Policy.
We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information either by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, or by updating any privacy information on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.
If you have any questions about this Policy, please feel free to contact us at: Info@masaglobal.com.
IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
2. Types of Information We Collect
In order to provide you with your MASA Membership purchased through our website, we collect two types of information about our users: Personally Identifiable Information (“PII”) and Aggregate Information.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as registering for an account, or sending us feedback, we may ask you to provide certain information about yourself.
Examples of PII may include your first and last name, email address, date of birth, mailing address (including zip code), employer, date of birth, benefit address, mailing address job title and department, telephone and facsimile numbers, and other identifying information. When ordering products or services or renewing the same on the Site, you may be asked to provide a credit card number or other banking/payment information in order to complete your purchase of our membership(s).
Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis.
3. How We Collect and Use Information
We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to purchase or renew certain products or memberships available on the Site. These may include: (a) registering for an account on our Site; (b) sending us an email message; (c) submitting a form or transmitting other information by telephone or letter; or (d) submitting your credit card or other payment information when ordering and purchasing products and memberships on our Site. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we protected the transaction, in order to prevent your PII from being stolen or intercepted. Additionally, your credit card information and/or other payment information is protected and only accessible by authorized users, and third party credit card processors.
We will primarily use your PII to provide product or membership offerings to you and to service your membership(s). We will also use certain forms of PII to enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our product and service offerings, and customize our Site’s content, layout, and services. We may use PII to deliver information to you and to contact you regarding administrative notices. Finally, we may use your PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use, and this Privacy Policy.
We may also collect, or our third-party advertising partners may collect, certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. Our third-party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at our Site.
4. Cookies
Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
5. Release of Information
We will not sell, trade, or rent your PII to others. We do provide some of our product and membership offerings through contractual arrangements made with affiliates, groups, associations, partners and other third parties (“Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to service your membership(s). For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site; release your address information to the fulfilment service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.
We will encourage our Partners and vendors to adopt and promote strong privacy policies. However, the use of your PII by our Partners is governed by the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you – MASA Global is not responsible for the policies or practices of third parties.
Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
6. Updating and Correcting Information
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site. We encourage you to promptly update your PII if it changes. You may also access and correct your personal information and privacy preferences by emailing or writing us at:
MASA Global
1250 S. Pine Island Road, #500
Plantation, FL 33324
Attn: Member Services
Email: memberservices@masaglobal.com or info@masaglobal.com
Please include your name, address, and/or email address when you contact us.
7. User Choices on Collection and Use of Information
We may, from time to time, send you emails regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
8. Security of Your PII
At our Site you can be assured that your PII is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
• We work hard to ensure that the data we collect is reliable, accurate, complete and current. We protection all PII, in order to prevent unauthorized parties from viewing such information when it is transmitted to us. We also only keep collected information indefinitely and use it only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
• We limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with the Site. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
• Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by industry-standard protection, and our servers reside behind firewalls and employ high-level password protection.
• Finally, access by you to your PII is available through a password and unique customer ID selected by you. We recommend that you do not divulge your password to anyone.
In order to most effectively serve you, credit card transactions and order fulfillment are handled by established third party banking institutions and processing agents. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
9. Miscellaneous
You must be at least 18 years old to have our permission to use this Site and purchase our membership. Our policy is that we do not knowingly collect, use or disclose PII about minor visitors, unless such information regarding minors is provided for by the individual purchasing our membership, such as a parent or legal guardian. If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your PII, or our privacy practices, please contact us at: Legal@masaglobal.com or info@masaglobal.com
10. Reservation of Rights
MASA Global reserves the right in its sole discretion to alter, amend or terminate this policy at any time.
What Are Your California Privacy Rights?
Last Updated: July 1, 2020
Notice Pursuant to the California Consumer Privacy Act
Introduction
If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests to the extent required by law.
1. You can ask us what personal information we have about you, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose.
2. You can ask us to delete your personal information.
3. You can ask that we stop selling your personal information.
More information on each of these requests is below.
1. What information is collected about me?
You have the right to ask us what information we collect about you. If you make this request, we will return to you (to the extent required by law):
- The categories of personal information we have collected about you.
- The categories of sources from which we collect your personal information.
- The business or commercial purpose for collecting or selling your personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
- A list of categories of personal information that we have sold, along with the category of any other company we sold it to. Any of the categories of personal information that we collect could be included in a sale to other companies, including those within our corporate family. If we have not sold your personal information, we will inform you of that fact.
- A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
You can ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to personal information we collected about you in the previous 12 months.
2. Delete My Personal Information.
You have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain website or iOS or android application functions that require your personal information to operate. However, deletion requests will not cancel memberships you have purchased unless you also cancel the membership prior to or at the time of the deletion request.
3. Stop Selling My Personal Information.
You have the right to ask that we stop selling your personal information. While we do not sell your personal information for monetary consideration, under some circumstances a transfer of personal information to a third party, or within our family of companies, even without monetary consideration, may be considered a “sale” under California law. For purposes of California law, all categories of personal information which we collect are transferred to third parties or within our family of companies. Such transfers may be considered a sale. If you submit a request to stop selling your personal information, we will stop making such transfers as required under the circumstances.
How to exercise your rights
If you are a California resident, to find out what information is collected about you, or to delete your personal information, you should email your written request to Compliance@MASAGlobal.com , call 1-800-643-9023, or send correspondence to:
MASA MTS
Attn: Legal / Compliance Department
MASA GLOBAL BUILDING
1250 S Pine Island Road, 5th Floor
Plantation, Florida 33324
Freedom to exercise your rights
We will not discriminate against you for exercising your rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service, or suggest that you might receive a different price or level of quality for our services.
Please note, however, that if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require usage of your personal information to function. This include limited functionality of member-only website or iOS or android application functions that require your personal information to operate, and we may be limited in the services that can be provided to you pursuant to any purchased membership.
Contact Compliance@MASAGlobal.com with any questions or comments about this Policy or about how we handle your personal information. You may also choose to call 1-800-643-9023, or send correspondence to:
MASA MTS
Attn: Legal / Compliance Department
MASA GLOBAL BUILDING
1250 S Pine Island Road, 5th Floor
Plantation, Florida 33324